te99 Privacy Policy – How Secure Is Your Data With Us

1. What information we collect

When you create an account and use the te99 platform, we collect certain information. This is done solely to improve our services and keep your account secure.

1.1 Directly provided information

When you register with te99 or use our services, the information you provide directly includes:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Residential address and country
• National ID or passport number (for KYC verification)
• Payment information (bKash, Nagad, bank account number)

1.2 Automatically collected information

When you use te99, certain information is collected automatically:

Data Type	What Is Collected	Purpose
Device Information	Device model, OS, browser	Ensuring compatibility
IP Address	IP log at login	Security & Fraud Prevention
Usage History	Games played and duration	Improving Your Experience
Transaction log	Deposit & Withdrawal Records	Financial Security
Cookie Data	Session and preference data	Personalized Experience

2. How we use your information

Te99 uses the information collected under its Privacy Policy solely for specified purposes. Details are outlined below:

2.1 For service operation

• To create and manage your account.
• To process deposit, withdrawal, and betting transactions.
• To activate bonus and promotion offers.
• To store gaming history and statistics.

2.2 For security

• To detect fraud, money laundering, and unauthorized access.
• To prevent multiple accounts or bonus abuse.
• To alert you if any suspicious activity is detected on your account.

2.3 For communication

• To send important account updates and security notifications.
• To inform you about new promotions and offers (only with your consent).
• To respond to support tickets and resolve complaints.

2.4 For service improvement

We analyze your usage patterns to continuously improve the te99 platform experience. This analysis is based entirely on anonymous statistics — no individual user is identified.

3. Data retention & security

Protecting your data is our top priority at te99. We use the highest industry-standard security technology available.

3.1 Encryption & technology

• SSL/TLS 256-bit Encryption: HTTPS is used across all pages of the site.
• AES-256 Data Encryption: Data stored in the database is encrypted.
• Two-factor authentication (2FA): An extra layer of security at login.
• Firewall & DDoS protection: Security is maintained at the server level.

3.2 Data retention period

Your information is retained for the following periods:

• Active account data: retained until the account is closed.
• Financial transaction records: 7 years (legal obligation).
• Support conversations: 3 years.
• Inactive accounts: deletion notice after 12 months of inactivity.

4. Sharing information with third parties

Te99 never sells your personal information. However, limited data may be shared in certain specific circumstances.

4.1 When information is shared

• Payment processors: Necessary information is shared with bKash, Nagad, or your bank to complete transactions.
• Identity verification services: With approved third parties under the KYC process.
• Legal Authority: When required by court order or government directive.
• Preventive Measures: With regulatory authorities to prevent fraud and money laundering.

4.2 What is never shared

• To advertisers or marketing companies.
• To unauthorized third parties.
• To any unnecessary party without your explicit consent.

5. Cookie policy

Te99 uses cookies on its website to enhance your browsing experience and ensure the platform functions properly.

5.1 Types of cookies

Cookie Type	Function	Duration
Essential Cookies	Login sessions, security	Cleared at end of session
Functional Cookies	Remembering language and preferences	30 days
Analytics Cookies	Traffic & Usage Analytics	1 year
Marketing Cookies	Showing Relevant Offers	90 days

5.2 Cookie controls

You can disable or clear cookies at any time through your browser settings. Note that disabling essential cookies may cause some site features to stop working.

6. Your rights

Under te99's Privacy Policy, you have several important rights over your own personal information.

• Right to Know: You can find out what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Portability: The right to receive your information in a readable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to withdraw consent: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

7. Children's privacy

Te99 is intended strictly for adults aged 18 and above. We do not knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• Any account found to belong to a minor is immediately suspended.
• All associated data is permanently deleted.

8. Changes to the privacy policy

Te99 may update this Privacy Policy from time to time. For significant changes, you will be notified via email or a platform notification.

• The date of any change will always be noted at the top of the page.
• 30 days' notice will be given before any major changes.
• Continued use of the site after changes have been made will be considered acceptance of the updated policy.

9. Contact us

If you have any questions or concerns about our Privacy Policy, please reach out to our data protection team.

• Email: [email protected]
• Support: Live chat support is available 24 hours a day, 7 days a week.
• Response time: Typically within 24–48 hours.